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Customer Care: +91 92120 10101 | Email: customercare@foodmax.in

Frequently Asked Questions

What is Foodmax delivery process?’

Once order is placed online, after confirmation, it is sent to our warehouse of your delivery address through an automated process. The order is picked and packed, checked for quality, physical condition, etc. by a dedicated team of trained staff and then sent for delivery at your door step. The order will be delivered in the chosen timeslot by you. Once the order leaves the store for delivery, a notification will be sent on your registered email address and mobile number. In case of any changes in the delivery schedule or ordered quantity, you will be notified well beforehand.

What if I am not home to receive my order?

Once the order is dispatched from the store, a notification will be sent on your registered email address and mobile number. In case of non-availability at your residence, our Delivery Expert will try reaching you on the registered mobile number. The order will accordingly be rescheduled only after getting a confirmation from your end.

Can I change my order once it has been placed?

Yes, you can still modify your order once it has been placed. However, once the order has been dispatched from the warehouse upon which a delivery notification will be sent on your registered email address and contact number, no further changes can be made in the order. In case you wish to remove certain products from the order, there always is an option of returning the products. In case you wish to order some additional products, you can always proceed placing a new order.

Can I cancel my order?

No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail on the 'Contact us' page with the following details: date of order, order number and reason for cancellation. Else you can inform our representative when he calls for the order confirmation for the delivery timing and date. We will cancel the order and process the refund.

What if products ordered by me are out of stock?

In a rare case, where products ordered by you are out of stock, we would be providing Substitutes for the product unavailable. This substitute can be of the same variant but from a different brand. The decision for the substitute is taken by our Food Specialist who has a fair understanding of product catalogue. Our specialist will also suggest alternate products, incase similar products are not available, which could be delivered in place of the ordered products. In case, we are not able to offer substitutes, we will deliver the rest of the products at your convenience and process a refund for the out of stock products in case of prepaid order or modify the Invoice in case of postpaid orders. In case of alternate products selection, the cost of these will be adjusted against original payment received and the balance will be refunded back to you or any extra cost (after confirmation from you) will be collected in cash by our Delivery Expert or will be credited to your online Foodmax account in case of Prepaid Orders.

How can I pay for my Foodmax orders?

We accept a wide range of payment options for your convenience:
•    Credit Cards
•    Debit Cards
•    Net Banking
All electronic payment information is kept strictly confidential and with the help of our payment gateway partners your transactions are conducted over secure SSL encryption technology.
Are there any hidden charges I should know about?
No, the price listed on the product page is all you pay. No Octroi, no additional sales tax, and no other hidden charges. Our philosophy is simple - What you see is what you pay!

 

Is it safe to use my credit/ debit card on Foodmax?

Yes it is absolutely safe to use your card on foodmax.in . A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

How do I know the payment status?

It's easy you login to Your Account and view the Payment Status on your order in the My Orders section

Do I get an invoice for my order?

You will receive an Invoice on delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.